IT Technical Analyst στην τράπεζα HSBC

HSBC Bank plc is looking for a

IT Technical Analyst

Principal Accountabilities
 Work within the local IT Operations to efficiently and effectively support, operate, maintain and evolve the current system and network architecture.
 Promote improvements to the Country’s work processes used by the business to carry out initiatives.
 The job holder will work closely with teams & end users regarding day to day support, drive and influence the development of improvement activities supporting a culture of continuous improvement.
 Make recommendations to IT Operations Manager on how technology can improve service delivery and/or introduce innovation with new services/ideas.
 Ensure compliance with all relevant internal instructions and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior.
 Strengthen the country’s knowledge, skills, and capabilities to manage information resources effectively.
 Responsible for management of problem and incident resolution, pro-actively manage overall service delivery to meet internal targets. Assist with development of individual team members and the wider team to meet goals and deliver excellent customer service.
 Ensure that Projects are delivered on time and within budget.
 Increasing the value of the country’s information resources by leveraging the integrated technology architecture across Region/Group.
 Understanding & interpreting complex business and IT requirements to deliver effective solutions to enable business growth.
 Accountability for ongoing improvement of Service Quality and availability of IT Operations.
 Understand the global strategies of the Group and collaborate with the business at a global level to accomplish these strategies.

Knowledge & Experience / Qualifications
 Typically qualifications would include a bachelor’s degree in Computer Science, Engineering or Mathematics. Postgraduate studies in relevant field are considered an asset.
 Working experience of at least 3-5 years in similar positions.
 Excellent written and verbal communication skills in both Greek and English.
 Proven ability to prioritize competing demands.
 Excellent project management and time management skills.
 Excellent skills in producing, updating and maintaining technical documentation.
 Experience in medium, distributed IT environments.
 The Technical Specialist, must have considerable, extensive and diverse experience specifically in the following categories:
 Virtual Server environment (VMware)
 Storage Solutions, Both SAN & NAS
 Full range of Windows Desktop and Server & Linux OS
 Database admin (MS SQL Server 2005-2012, Oracle 10-11g)
 Fundamentals of SQL scripts and queries
 Fundamentals of Network technologies. Troubleshooting skills and Methodology
 Scripting technologies (e.g. PowerShell, UNIX scripting, perl, python etc.)
 Monitoring tools (system/network/application level)
 The following, will be considered as an additional asset:
 Experience with automation or scheduling tools (Control-M, Automate)
 Experience with SCCM & SCOM
 Experience with IP Telephony environments
 ITIL Certified
 PMP or PRINCE2Practitioner Certified
 Knowledge of ATM operations and protocols
 Working experience in multi-national, globalized IT environment

To submit your Curriculum Vitae please visit www.hsbc.gr in order to complete the CV-online electronic form.

Job Code: IT Specialist