For our Pick Up and Order Point (PuOP store) in Chania-Crete we are looking for:

PuOP Manager

                                               (ref: CPuOP_0417)

 Reporting to the Commercial Support Areas Coordinator, who is based in Athens Airport Store, you will be responsible and accountable to:

• Ensure the best possible customer service having customers in focus as your first priority
• Implement all the agreed actions set in order to improve the Brand capital, the IKEA Customer Satisfaction Survey & the 4 axes (Safety-Meritocracy-Respect-Development) indices of the Employee Insight Survey
• Maximize sales, establishing IKEA as the leading Home Furnishings place to shop
• Act as the company’s local representative towards third parties (i.e. banks) & other public companies (i.e. utilities)
• Ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times
• Closely monitor and manage all operating costs and P&L elements related to the areas of responsibility
• Select, develop and maintain a motivated team capable of achieving the agreed objectives

  You have

• At least 3 years working experience in Sales or Customer Service, as head of a department with at least 5 subordinates, preferably in the retail sector
• Commercial Thinking & Customer Focus
• Good people management skills
• Achievement drive, initiative taking and problem solving skills
• Good planning and organizational skills
• Very good communication skills and team oriented personality
• Analytical skills
• Ability to work under pressure
• University Degree ( an MBA or MSc will be considered as an asset)
• Good knowledge of Ms Office
• Very Good command of the Greek & English language (verbal & written)

    About you

You lead by example. You dare to be different with a meaning while being cost conscious and strive for   simplicity. You are humble and willing to give and take responsibility. You have a hands on and Customer service driven approach that brings results. You have passion for home furnishing and retailing.

What we offer

• Career and development prospects in one of the most successful commercial groups in the Balkans
• Extensive continuous training
• Competitive remuneration package 

     IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and counts 5 stores in Greece (Athens, Thessaloniki, Larissa, and Ioannina), 1 in Cyprus (Nicosia) and 1 in Bulgaria (Sofia). IKEA – House Market also operates 7 Pick-Up-Points (1 in Rhodes, 1 in Patra, 1 in Chania, 1 in Heraklion, 1 in Komotini and 2 in Bulgaria (Varna & Burgas).

If you want to develop your career in a fast paced retail environment and are committed to achieve superb results, then get in touch with us by 22/4/2017, through submitting your complete resume at http://www.fourlisgroup-careers.gr/el/send-cv-direct.html